Refund policy
At Dprintclothing, we want you to be happy with your order. We take care when printing, embroidering and preparing your clothing. If something isn't right, please contact us and we'll do our best to help.
1. Personalised and Custom-Made Items
Many of our products are customised with your chosen design, text, logo or other personalisation.
As these items are made to your specifications, we generally cannot accept returns or offer refunds simply because you have changed your mind, selected the wrong size or colour, or no longer want the item.
This does not affect your legal rights if an item is faulty, damaged, incorrectly supplied or not as described.
2. Non-Personalised Items
For eligible non-personalised items purchased online, you may have the right to cancel your order within 14 days of receiving the goods, without giving a reason.
If you cancel within this period, you normally have a further 14 days to return the item. Items should be returned in an unused condition, with their original packaging where reasonably possible.
Unless the item is faulty or we have agreed otherwise, you are responsible for the direct cost of returning an item when exercising your change-of-mind cancellation right.
3. Damaged, Faulty or Incorrect Items
If your order arrives damaged, has a manufacturing fault, contains the wrong item or does not match the agreed design or product description, please contact us as soon as possible.
Email info@dprintclothing.com and include:
Your order number
A description of the problem
Clear photographs of the item and the issue, where relevant
Please contact us before returning the item so we can explain the next steps.
We will assess the issue and, depending on the circumstances and your legal rights, arrange an appropriate solution, which may include a replacement, repair or refund. Where a return is required because an item is faulty or incorrectly supplied, we will explain how the return will be handled.
4. Refunds
If a refund is agreed or you are legally entitled to one, it will normally be issued to the original payment method.
The time it takes for the money to appear in your account may depend on your bank or payment provider. Where required by law, refunds will be processed within the applicable legal time limits.
5. Order Cancellations
If you need to cancel an order, please contact us as soon as possible at info@dprintclothing.com and include your order number.
We begin preparing some custom printed and embroidered orders shortly after confirmation. Once production has started, we may not be able to cancel an order for a change of mind. This does not affect any cancellation or other rights you may have under applicable law.
6. Contact Us
If you have any questions about returns, refunds or an existing order, please contact us:
Email: info@dprintclothing.com
Please include your order number so we can assist you more quickly.
Nothing in this policy excludes or limits your statutory consumer rights under applicable law.
