Delivery and Returns
At Dprintclothing, we want you to be happy with your order. Whether you're ordering custom printed T-shirts, embroidered workwear or personalised clothing, we've put together the information below to help you understand our delivery options and what to do if something isn't right.
Delivery Information
UK Delivery
Our current delivery options for UK mainland addresses are:
Standard delivery: £2.99
Free delivery: On orders over £70
We aim to dispatch orders within 3 working days of accepting and confirming your order.
As our clothing may need to be printed, embroidered or personalised before it is sent out, please allow time for us to prepare your order. Larger orders or designs that require additional work may take longer. Delivery times are estimates and may vary depending on the delivery service and destination.
International Delivery
We ship our custom printed and embroidered clothing to customers across Europe and around the world.
Express International shipping is 7-14 working days. Tracking is provided for international deliveries. 7–14 working day delivery window is an estimate, not a guaranteed arrival date for a specific destination. Please also allow time for us to prepare and dispatch your order.
Please keep in mind that international parcels can sometimes take longer to arrive due to customs checks or local delivery services.
Customs Duties and Taxes
Orders sent outside the UK may be subject to import duties, customs charges or local taxes, depending on the destination country's rules. Unless stated otherwise at checkout or required by law, these charges are the customer's responsibility.
For international shipments, we may need to attach a customs declaration describing the contents of the parcel and stating its value. This is a normal part of sending goods across borders.
We recommend checking your local import requirements before placing an international order.
Returns and Refunds
Because many of our products are personalised with a customer's chosen design, text or logo, we cannot normally accept returns simply because you have changed your mind or no longer want the item. This does not affect any cancellation rights that apply by law.
If your order arrives damaged, has a manufacturing fault or does not match what you ordered, please get in touch with us. We'll review the issue and work with you to find an appropriate solution.
Where possible, please contact us within 10 days of dispatch so we can look into the problem promptly. This is a request to help us resolve the issue quickly, not a limit on your legal rights.
Your rights may depend on the circumstances and the type of problem. Nothing in this policy takes away your rights under applicable consumer law.
Damaged, Faulty or Incorrect Items
We take care when preparing orders, but we understand that sometimes things can go wrong.
If you believe your item is damaged, faulty or incorrect, please email info@dprintclothing.com
Please contact us before sending anything back, so we can explain the next steps.
Depending on the circumstances and your legal rights, we may offer a replacement, repair, refund or another appropriate solution. We will assess each case fairly and in line with applicable consumer law.
Need Help With Your Order?
If you have a question about delivery, an international shipment or a return, we're happy to help.
Email us at info@dprintclothing.com and include your order number so we can find your order more easily.
Thank you for choosing Dprintclothing. We appreciate your support and want you to have a good experience with us.
